11. Troubleshooting

11.1. Log

Debug messages provide additional information about the software algorithms.

Open the log manually with CTRL + L

or go to and in the rubric Display settings click Open log window.

The log opens automatically when an error or warning occurs.

Important

The number of log messages depends on the selected severity of your logging level!

Enabling automatic log saving:

1. Open the Settings dialog box.

2. Find the logging options at the bottom of the rubric Display settings.

3. Check or uncheck Automatic log saving.

11.2. Log options

Some log messages have a context menu with further options.

Recreating flight lines:

1. Open the log using CTRL + L.

2. Right-click on the Log Message containing the deleted flight lines.

3. Click Recreate flight line to restore the flight line to your project.

Making use of @Point or @Area messages:

1. Open the log using CTRL + L.

2. Right-click on the Log Message containing the @Point or @Area message.

3. Click on the message Locate in map to locate the area or point in map and/or zoom to it (see screenshot of log example above).

Saving logfiles:

1. Open the log using CTRL + L.

2. Select the Save logfile tab to open a dialog box.

3. Provide a path and filename for saving the log file.

11.3. Support

Users in need of support are urged to provide the following information, at a minimum:

• MISSIONPLANNER version

• What was the user’s aim and the expected outcome?

• Which issues occurred?

• What was the result?

• Error message

• Which steps need to be undertaken to reproduce the issue/bug?

Optional information, but extremely helpful if available:

• Log export (see Save logfile)

• Screen recording

• Project in zipped form