11. Troubleshooting

11.1. Log

Debug messages provide additional information about the software algorithms.

Open the log manually with CTRL + L.

The log opens automatically when an error or warning occurs.

Enable / Disable debug messages:

1. Open the log using CTRL + L.

2. Select the Debug logging tab located at the top of the log dialog box.

3. Check or uncheck Enable debug logging.

11.2. Log options

Some log messages have a context menu with further options.

Recreate flight lines:

1. Open the log using CTRL + L.

2. Right-click on the Log Message containing the deleted flight lines.

3. Click Recreate flight line to restore the flight line to your project.

Make use of @Point or @Area messages:

1. Open the log using CTRL + L.

2. Right-click on the Log Message containing the @Point or @Area message.

3. Click on the message Locate in map to locate the area or point in map and/or zoom to it (see screenshot of log example above).

Save logfile:

1. Open the log using CTRL + L.

2. Select the Save Logfile tab to open a dialog box.

3. Provide a path and filename for saving the log file.

11.3. Support

Users in need of support are urged to provide the following information, at a minimum:

• MISSIONPLANNER version

• What was the user’s aim and the expected outcome?

• Which issues occurred?

• What was the result?

• Error message

• Which steps need to be undertaken to reproduce the issue/bug?

Optional information, but extremely helpful if available:

• Log export (see Save logfile)

• Screen recording

• Project in zipped form